Frequently asked questions

Answers to the burning questions in your mind.

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What is the minimum order quantity?

Different companies have different order minimums. You can order smaller quantities (less than 12 pieces) however decoration will be subject to a higher cost.

What is the approximate timeframe for my order to be complete?

Depending on the company and logo approvals, lead time can be anywhere from 3-4 weeks.

Can I return my order if it’s the incorrect size or if I don’t like it?

Once the order is decorated, it is non-returnable.

Do you have samples?

We have samples in certain brands and pieces. Reach out to see if we have what you're looking for.

What files does my logo need to be?

It depends on the decoration. Embroidery is a .DST file and screen printing is a vector file. If you have a logo in another file, you may send it and we can convert it into an acceptable file for a minimal cost.

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